Right of return

a)For all orders via our Online Shop, we grant you, in addition to the statutory right of withdrawal, a voluntary right of return, which you can exercise within 4 weeks of receiving the goods. This means you can also terminate the contract after expiry of the 14-day withdrawal period by returning the goods to us (trans-o-flex Logistik-Service GmbH, Ernst-Heinrich-Geist 9 - 11, 50226 Frechen / Germany) within 4 weeks of receiving them. Punctual sending of the goods is deemed sufficient to comply with the deadline.

b) The right of return can only be exercised if the goods are still complete and in their original packaging and are in unused and undamaged condition. Goods that have been specially made to the customer´s specifications cannot be returned.

c) The voluntary right of return granted under the contract does not affect your statutory rights and entitlements. In particular, your statutory right of withdrawal and your statutory warranty rights are fully preserved without any restriction.

8. Reservation of title
The goods remain our property until full payment has been made.

9. Transport damage
If goods are delivered with obvious transport damage, please lodge a complaint about such defects with the delivery agent as soon as possible and contact us without delay. Failure to file a complaint or make contact does not have any consequences at all for your statutory entitlements and their enforcement, in particular your warranty rights. By doing so, however, you help us to be able to assert our own claims against the carrier or transport insurer.

10. Warranty and guarantees

a) a)For consumers, the limitation period for claims for defects when purchasing new goods is 2 years from the date on which the item was delivered to the customer. For used goods, the limitation period for claims for defects is one year from the date on which the item was delivered to the customer

b) In addition to the statutory warranty rights, you may have entitlements arising from independent guarantees if a corresponding agreement has been made. Information concerning any applicable additional guarantees and their exact conditions can be found in the product description. The guarantee conditions are also enclosed with the delivered item.

11) Liability

a)a)For claims due to damage caused by us, our legal representatives or vicarious agents, we assume unlimited liability in each case in the event of injury to life, body or health, willful or grossly negligent breach of duty, guarantee commitments, where agreed, or insofar as is covered by the scope of the product liability law

b) In the event of a breach of essential contractual obligations, the fulfillment of which enables the due and proper execution of the contract at all and compliance with which may regularly be relied on by the contractual partner, (cardinal obligations) caused by ordinary negligence on our part or on the part of our legal representatives or vicarious agents, liability shall be limited in terms of the amount to the loss or damage, the occurrence of which should typically be expected and was foreseeable at the time of concluding the contract.

c) Any claims for damages or compensation are otherwise excluded

12) Concluding provisions

a) a)Contracts between ourselves and yourselves are subject to the laws of the Federal Republic of Germany, with the exclusion of the UN Sales Convention. The statutory provisions restricting the choice of law and applicability of mandatory regulations, especially in the state where the customer, as the consumer, has his/her habitual residence, are not affected.

b) b)We process your personal data in accordance with our privacy policy, which you can find here: Datenschutzerklärung einsehen können.

c) c)Should any provision contained in these General Terms & Conditions of Business or a contract concluded in connection with these General Terms & Conditions of Business prove to be partially or fully null and void, this shall not affect the validity of the remainder of these General Terms & Conditions of Business or the contract concerned. The parties agree to replace the ineffective provision with one that comes closest to the original intention in economic terms.

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